General Questions
Q1: What main products does Shanghai Reliance Machinery supply?
A: We specialize in full-series pharmaceutical production & packaging equipment, including pharma filling production lines, filling & capping machines, labeling machines, bottle handling equipment, bottle washing machines, sterilization tunnels, cartoners, checkweighers and visual inspection machines. We also provide customized turnkey whole-line solutions compliant with GMP, FDA and 21 CFR Part 11.
Q2: Is your machinery fully compliant with international pharmaceutical industry standards?
A: Yes. All our equipment is manufactured to meet GMP specifications for pharmaceutical workshops, and supports FDA & 21 CFR Part 11 data traceability requirements. Our machines can pass IQ/OQ/PQ factory validation for global pharmaceutical and biotech enterprises.
Q3: Are you a direct factory or a trading company?
A: We are an original equipment manufacturer with independent R&D workshop, machining workshop and assembly workshop. All machines are designed, produced and inspected in our own factory, so we can offer direct factory price and flexible customized development.
Q4: Can I visit your factory for on-site inspection before placing orders?
A: Warmly welcome customers to arrange factory visits. You may contact our sales team in advance to make an appointment, and we can arrange machine running demonstrations, workshop touring and technical communication on site.
Q5: What is the core advantage of choosing Reliance Machinery compared with other suppliers?
A: We focus exclusively on pharmaceutical processing & packaging equipment rather than general packaging machinery. We have accumulated rich experience in cleanroom-level equipment design, whole production line layout planning and overseas project after-sales service, to provide one-stop tailored solutions instead of single standalone machines.
Sales Questions
Q1: Can the machines be customized according to my bottle type, capacity and workshop layout?
A: 100% customizable. We adjust mold structures, filling volume ranges, conveyor speed, machine dimensions and layout to match your bottle shape, filling dosage, output per minute and cleanroom space environment.
Q2: What information do I need to provide to get an accurate quotation?
A: Please offer bottle size & drawing, target production speed (bottles per minute), required filling volume, product type (liquid/powder/tablet), local certification requirements (GMP/FDA), and workshop space restrictions. Our engineers will issue a formal quotation and technical specification sheet within 8 working hours.
Q3: Do you support small-batch trial orders or only accept large production line orders?
A: We support both single unit small orders and full turnkey production line large orders. Whether you need a single labeling machine or a complete sterile filling line, we can arrange corresponding production plan.
Q4: What is your standard production lead time after deposit confirmation?
A: Single standalone machines take 15–30 working days; semi-automatic production lines take 30–45 working days; fully automatic integrated turnkey lines take 45–70 working days. The exact schedule will be marked clearly in the formal sales contract.
Q5: How to confirm the machine quality before shipment?
Q6: Can you assist with international shipping and customs declaration documents?
A: Yes. We can cooperate with designated freight forwarders or recommend reliable logistics partners to arrange sea/air/express delivery. We provide full set of export documents including commercial invoice, packing list, CE certificate and factory inspection certificate for customs clearance.
Q7: Do you provide official CE certification for export machines?
A: All our standard export models are equipped with CE conformity certification. If you need other regional certifications such as UL, we can apply for relevant certification documents separately according to customer demands.
Q8: Will the product price change frequently after quotation is issued?
A: The quoted price is locked valid for 30 natural days. Within the valid period, we will not adjust the price due to raw material fluctuation; beyond the term, we will update the quotation based on current material cost.
Q9: Can you design the whole workshop layout drawing for my pharmaceutical factory?
A: Our engineering team can provide free 2D layout planning drawings for your cleanroom production line according to your plant size and process flow. For detailed 3D rendering drawings, we can develop them with extra negotiated service fee.
Q10: Is it possible to add additional functions to standard models?
A: Yes. Common optional upgrades include automatic bottle feeding, waste product rejection, data connection with factory MES system, barcode traceability system and dust-proof & sterile enclosure modification.
Q11: Do you offer discount for repeated orders or bulk combined orders?
A: We will provide preferential unit price and favorable after-sales policy for long-term cooperative clients and bulk combined orders with multiple machine models. The specific discount can be confirmed via business negotiation.
Q12: Can I order spare parts separately without purchasing complete machines?
A: We support independent sales of all wearing parts and core spare components. You can send us the part name or machine model, and we will quote and arrange delivery separately.
After Purchase Questions
Q1: What is the official warranty period for your equipment?
A: We provide 12 months global warranty for the whole machine since the date of shipment. Core electrical and mechanical main components are covered under free repair and replacement within warranty scope; man-made damage and consumable wearing parts are excluded from free warranty.
Q2: Do you provide overseas on-site installation, commissioning and operator training?
A: Yes. We can dispatch professional technical engineers to your factory for overseas on-site machine installation, debugging, equipment operation training and daily maintenance training. The round-trip airfare, accommodation and local transportation fees shall be borne by the buyer as agreed in the contract.
Q3: How can I get technical support and solve machine faults after sales?
A: Our after-sales team provides 7×24 hours online remote support via WhatsApp, email and video call. We guide troubleshooting step by step; if remote solution fails, we will arrange spare parts delivery or engineer overseas service according to actual situation.
Q4: Where can I purchase replacement wearing parts after warranty expires?
A: We keep long-term inventory of all consumable spare parts. You can send us a parts list at any time, we will offer favorable aftermarket price and arrange fast international express delivery to your warehouse.
Getting Started Questions
Q1: What is the complete process from inquiry to formal cooperation?
A: 1. You send detailed demand inquiry → 2. Our team issue tailored quotation & technical drawing → 3. Confirm contract terms and sign sales contract → 4. Buyer pay deposit → 5. Arrange production & factory inspection → 6. Pay balance before shipment → 7. Arrange logistics delivery → 8. After-sales commissioning and follow-up service.
Q2: How to submit an official inquiry to your sales department?
A: You may fill in the inquiry form on our Contact Us page, send detailed demand emails to info@pharma-reliance.com, or directly make calls / WhatsApp messages to +86 13795446673 to reach our dedicated sales manager.
Q3: Can you provide product catalogs and case references for preliminary reference?
A: We can send electronic PDF catalogs, factory introduction brochures and finished project case pictures & videos to your email upon request. We can also share contact information of our existing cooperative clients for reference with prior authorization.
Q4: If I have special customized development demands, what is the R&D cycle?
A: For non-standard customized equipment with new structural development, the R&D and production cycle is about 60–90 working days. We will sign a special technical development agreement to clarify function standards, acceptance criteria and delivery schedule in advance.
